Contact Us
The fastest way to reach The Forex Bridge is email. Here is what to send, what we can and cannot help with, and how to tell a real message from us apart from a fake one.
By Akash, founder and editor · Last updated
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01Email us
We usually reply within 2 business days. Every email is read by a person.
Email is the only way to contact us. We do not offer support by phone, WhatsApp or Telegram. This keeps a written record for both of us and protects you from people pretending to be us.
02What to write about
Putting the right subject line in your email helps us answer faster.
| You want to | Subject line | Please include |
|---|---|---|
| Report a wrong fact in a review | Correction | The page address, what is wrong, and a link to the broker’s page or regulator entry that shows the right fact |
| Ask about your trader review or the Verified badge | My review | The broker name and the email address of your account |
| See, correct or delete your personal data | Privacy | Send it from the email address of your account |
| Complain about The Forex Bridge | Complaint | What happened and what you would like us to do |
| Tell us about a possible scam or clone firm | Scam report | The firm’s name, website and how it contacted you |
| Broker: point out an error or discuss a partnership | Broker | Your role, the entity name and a source for any fact you want corrected |
| Press, research or data use | Press | Your publication or organisation and your deadline |
Here are quick links that fill in the subject for you: corrections support@theforexbridge.com, privacy support@theforexbridge.com, complaints support@theforexbridge.com.
03What we cannot help with
- Your trading account. We are not a broker and cannot see, open, close or change any trading account, deposit or withdrawal. Please contact your broker directly. If it does not resolve your problem, our complaints guide explains how to escalate to an ombudsman or regulator.
- Personal investment advice. We cannot tell you which broker or product is right for you, or what to trade.
- Getting lost money back. We cannot recover funds, and we never work with “fund recovery” companies.
04Stay safe: how we will never contact you
Scammers sometimes pretend to be review websites. The Forex Bridge will never:
- ask you to deposit money, send crypto or pay a fee;
- ask for your password, your sign-in code, your bank card details or copies of your ID by email or message;
- offer to manage your account, sell trading signals or promise profits;
- contact you from any address other than one ending in @theforexbridge.com.
If someone claiming to be us does any of these things, do not reply. Forward the message to support@theforexbridge.com so we can warn others.
05Response times
We work through emails in the order they arrive and usually reply within 2 business days. Corrections that affect a live review are given priority. Data protection requests are always answered within one month, as the law requires. If you have not heard back within a week, please check your spam folder and then write again.